Penerimaan Masyarakat terhadap Website P3M.Sidoarjokab.go.id

DOI: https://doi.org/10.21070/kanal.v4i2.1446

Author (s)


(1) * Dyah Ary Setya Ningrum   (Universitas Muhammadiyah Sidoarjo)  
        Indonesia
(2)  Ainur Rochmaniah   (Universitas Muhammadiyah Sidoarjo)  
        Indonesia
(*) Corresponding Author

Abstract


This study aimed to describe community reception of website P3M.sidoarjokab.go.id. This research used descriptive qualitative method with in-depth interview technique. The focus of this research discussed perception, thinking, preference, interpretation, ease of use, easy of finding information, design of page, web traffic and search in website of Complaint Service Center (P3M). Data analysis technique in this research used interactive analysis, with five informant. The research found that P3M website had applied ease of use dimension and web traffic and search well. P3M website had facilitated the user at the time that would report with the ease of features and access, and facilitate the user at the time that would search the website in search engines. P3M websites were still lack in applying the easy of finding information and design of page dimensions. Images in the website was still very poor so could not support information and website design P3M was still very monotonous and not interesting.


Keywords

community reception, P3M website, quality



Full Text: PDF



References


Baran, S. J. & Davis, D. K. (2014). Teori komunikasi massa: Dasar, pergolakan, dan masa depan. Jakarta: Salemba Humanika

Bailin, A., & Pullinger, D. (2010). Measuring website quality. Retrieved 0212, 2012, from Central Office of Information: Diakses pada tanggal 25 Juli 2016 http://coi.gov.uk/documents/guidance/measuring-website-quality-v1-2.pdf

Booth, D., & Jansen, B. J. (2009). A review of methodologies for analyzing websites. In Handbook of Research on Web Log Analysis (pp. 145-162). New York: IGI Global Snippet.

Faizun. (2009). Satu langkah menuju implementasi e-government bagi pemerintah daerah di Indonesia. (online). http://www.goechi.com/web/pemda.html www.p3m.sidoarjokab.go.id. Diakses pada tanggal 20 Mei 2016 pukul 09.55 WIB).

Galletta, D. F., & Henry, R. (2002). Website delays: How tolerant are users? AIS: University of Pittsburgh.

Khasanah, U. (2012). Penerapan electronic government melalui Pusat Pelayanan Pengaduan Masyarakat (P3M) di pemerintah Kabupaten Sidoarjo. Surabaya: Universitas Negeri Surabaya. Diakses pada tanggal 31 Juli 2016. ejournal.unesa.ac.id/article/1945/42/article.pdf

Littlejohn, S. W. (2002). Theories of human communication: Seventh edition. California: Wadsworth Group, Belmont.

Littlejohn. (1999). Theories of human communication. Belmont, California: Wadsworth Publishing Company.

Liu, C. & Arnett, K. P. (2000). Exploring the factors associated with website success. Information & Management.

Mazelis, J. P. (2005). CPSC website customer satisfaction survey. U.S.consumer product safety commission office of planning and evaluation. Retrieved 02 12, 2012, from U.S. Consumer Product Safety Commission. (online). www.cpsc.gov/survey05.pdf. Diakses pada tanggal 25 Juli 2016.

McQuail, D. (1996). Teori komunikasi massa suatu pengantar (edisi kedua, terjemahan). Jakarta.

McQuail, D. (1997). Audience analysis. California: SAGE Publications.

Prayitno. (2010). Bulan ini empat puluh dua pengadu terlantar. (online). http://www.pusaka-community.org/2009/10/bulan-ini-empat-puluh-dua-pengadu.html. Diakses pada tanggal 20 Mei 2016 pukul 10.05 WIB.

Rakhmat, J. (1986). Psikologi komunikasi. Bandung: PT. Remaja Karya Nusantara.

Saputro, H. W. (2007). Pengertian website dan unsur-unsurnya. (online). (http://www.balebengong.net/topik/teknologi/2007/08/01/pengertian-website-dan-unsur-unsurnya.html). Diakses pada tanggal 27 Juni 2016.

Tim Penyusun Kamus Pusat Bahasa. (2007). Kamus Besar Bahasa Indonesia. Jakarta: Balai Pustaka

Tony Ahn, S. R. (2007). The impact of web quality and playfulness on user acceptance of online retailing. Science Direct , 44: 263-275.


Article View

Abstract views : 117 times | PDF files viewed : 106 times

Dimensions, PlumX, and Google Scholar Metrics

10.21070/kanal.v4i2.1446


Refbacks

  • There are currently no refbacks.


Copyright (c) 2018 KANAL: Jurnal Ilmu Komunikasi

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.