1. Home
  2. Vol 2, No 2 (2014)
  3. Kholipatun

Kualitas Pelayanan Administrasi Pendidikan di UPTD Dinas Pendidikan Kecamatan Porong Kabupaten Sidoarjo

DOI: https://doi.org/10.21070/jkmp.v2i2.437

Author (s)


(1) * Kholipatun Kholipatun   (Ilmu Administrasi Negara FISIP Universitas Muhammadiyah Sidoarjo)  
        Indonesia
(2)  Isnaini Rodiyah   (Ilmu Administrasi Negara FISIP Universitas Muhammadiyah Sidoarjo)  
        Indonesia
(*) Corresponding Author

Abstract


The purpose of this study to analyze and describe the quality of
educational administration services as well as to describe supporting and
inhibiting factors that affect towards quality of educational administration
services in Education Department, Porong Subdistrict. In this study, researchers used a descriptive qualitative method. The results showed that educational administration services in Education Department, Porong Subdistrict had good quality. This is supported by good services from officer. In addition, they provide services prima like fast, responsive, accommodative, innovative, productive and economic. In addition, there were 5 elements in this services, namely reliability, responsiveness, assurance, empathy, and tangible. While supporting and inhibiting factors could affect the service itself, namely: resource officers, public awareness, and facilities.

Keywords

quality; services; educational administration; kualitas; pelayanan; administrasi pendidikan



Full Text: PDF



References


Deksa B, Ady. (2011). Analisis Pelaksanaan Pelayanan Umum Di Kecamatan Tanralili Kabupaten Maros.

Engkoswara. (1987). Dasar-dasarAdministrasi Pendidikan. Jakarta: Dirjen diikti, Depdikbud.

Gaspersz, Vincent. (2003). Total Quality Management (TQM). Jakarta: PT. Gramedia Pustaka Utama.

Keputusan Menteri Negara Pendayagunaan Aparatur Negara No. 26/KEP/M.PAN/2/2004, tentang Petunjuk Teknis Transparansi dan Akuntabilitas dalam penyelenggaraan pelayanan publik.

Latief, Halida Prameswari. (2009). Perencanaan Program Peningkatan Kualitas Pelayanan Publik (Studi Kasus di Unit Pelayanan Terpadu Kabupaten Pekalongan).Universitas Diponegoro.

Lopes, Rizali. (2013). Efektivitas Pelayanan Publik Di Kecamatan Kendahe Kabupaten Sangihe.

Nawawi, Hadari (2003). Kepemimpinan Mengefektifkan Organisasi. Yogyakarta: Gajah Mada University Press.

Parasuraman, A. Zeithaml, V.A, & Berry, L.L. (1985). A Conceptual model of service quality and its implications for future research. Journal of Marketing, 49, 41-50.

Permenpan No. Per/20/M.PAN/04/2006, tentang Pedoman Penyusunan Stadar Pelayanan Publik.

Sutisna, Oteng. (1983). Administrasi Pendidikan: Dasar Teoritis untuk Praktek Profesional. Bandung: Angkasa.

Sutisna, Oteng. (1989). Administrasi Pendidikan. Jakarta: Depdikbud.

Undang-Undang No. 25 tahun 2009 tentang Pelayanan Publik dengan Peraturan Pelaksanaannya.


Article View

Abstract views : 1588 times | PDF files viewed : 586 times

Dimensions, PlumX, and Google Scholar Metrics

10.21070/jkmp.v2i2.437


Refbacks

  • There are currently no refbacks.


Bookmark and Share


Copyright (c) 2014 JKMP (Jurnal Kebijakan dan Manajemen Publik)

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.