Upaya Optimalisasi Kualitas Pelayanan Publik dalam Pelayanan Kartu Tanda Penduduk Elektronik di Kantor Kecamatan Gedangan

DOI: https://doi.org/10.21070/jkmp.v1i1.426

Author (s)


(1) * Haryono Haryono   (Fakultas Ekonomi Universitas Bhayangkara Surabaya)  
        Indonesia
(2)  Wahyu Eko Pujianto   (Fakultas Ekonomi Universitas Bhayangkara Surabaya)  
        Indonesia
(*) Corresponding Author

Abstract


This study aimed to identify and describe the effort of public service to optimize quality on electronic ID card in Gedangan sub-district office. Electronic ID CARD or e-ID CARD is a document demography who loads the security system/good control of the sides of the administration of or information technology based on database demography national. Inhabitant only allowed having 1 (one) KTP that is listed number the parent demography (NIK). NIK is identity any inhabitant of and force a lifetime. The method of this study used a qualitative approach. Based on the research results showed that the optimization of the ID card services in Sidoarjo has been done through the realization of the socialization of local government in the process of making the e-ID card was free charge. This suggests that socialization in Sidoarjo Regency significantly withcommunity goals in Gedangan Sub-district particularly to carry out their duty as Indonesia citizens.


Keywords

quality of service; e-KTP; Gedangan Subdistrict



Full Text: PDF



References


Undang-undang Republik Indonesia Nomor 23 Tahun 2006 Tentang Pemerintahan Daerah.

Peraturan Daerah Kabupaten Nomor 31 Tahun 2000 tentang Penyelenggaraan Pelayanan KTP di Kabupaten Sidoarjo.

Keputusan Menteri Pemberdayaan Aparatur Negara (MENPAN) Nomor : 63/KEP/M.PAN/7/2003 Tentang Pedoman Umum Penyelenggaraan Pelayanan Publik.

Hansen and Mowen. (2003). Management Accounting. Australia.

Kottler, Philips. (2000). Marketing Management Millenium Edition. Prentice Hall Inc. New Jersey.

Parasuraman, Leonard L. Berry. (1998). Delivering Quality. New York: The Free Press.

Suardi, Rudi. (2003). Sistem Manajemen Mutu ISO 9001:2000: Penerapannya nntuk Mencapai TQM, Edisi 2. Jakarta: Penerbit PPM.

Sugiyono, (2008). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: Alfabeta.

Tjiptono, Fandy. (1998). Manajemen Jasa. Cetakan Kedua. Yogyakarta: Andi Offset..

Yandianto.(2000). Kamus Umum Bahasa Indonesia. Bandung: M2S. Zeithaml, V. A. and M. J. Bitner. (1998). Services Marketing. New York: The McGraw-Hill Companies, Inc.


Article View

Abstract views : 550 times | PDF files viewed : 1988 times

Dimensions, PlumX, and Google Scholar Metrics

10.21070/jkmp.v1i1.426


Refbacks

  • There are currently no refbacks.




Copyright (c) 2013 JKMP (Jurnal Kebijakan dan Manajemen Publik)

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.